![]() This is a good reason to use categories–then you can group by category and select the contacts. You can hold the control or shift key as you select contacts or use custom views to display the contacts you want to use. The first step is picking the contacts you want to include in the merge. It's called Mail Merge, and you start it from Outlook using your contact data. Customizing form letters to make them appear more personal and directed specifically at the recipient isn't hard. ![]() ![]() It doesn't matter whether it's a traditional mailed letter or sent via email, it's still impersonal. Nothing says "impersonal and uncaring" as much as form letter sent to a group of people, whether it's your annual Holiday letter to friends or a form sent to clients and potential clients.
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